How much is shipping?
Orders over $100
(not valid with other discounts)
Orders less than $100
Up to 3kg - $9.95
3-5kg - $13.00
5-20kg - $17.00
Gift vouchers (Australia only)
Standard - $4.00
Express shipping - $6.95
Up to 2kg - $20
2-3kg - $25
3kg+ - $35
Rest of the World
Up to 1.5kg - AU$30.00
For larger orders, please contact our Customer Service team at firstname.lastname@example.org for a quote
What type of postage do you offer?
We use a registered courier and tracking as standard for most destinations. You will be required to provide signature on delivery unless you opt-out by giving your “Authority to leave” in the Checkout Comments. Please note that this is done at your own risk.
Please provide a street address that will be attended on a weekday (or use a work address if more appropriate) as we do not ship to PO Boxes.
Please ensure your address details are correct at the time of placing your order.
International orders are shipped from Australia.
Can I track my order?
Once you have placed your order, you will receive an email confirmation with your order number, and as soon as your order is dispatched you’ll receive a tracking number so you can follow its journey.
We endeavour to dispatch all orders as soon as possible and within 2 business days after receiving your order.
How long will it take to receive my order?
Delivery times will vary depending on destination from our warehouse in Brisbane, Australia and we do our best to get your order to you as quickly as possible. However, we cannot be held responsible for conditions beyond our control such as lost or damaged packages and shipping service interruptions.
Please refer to the tracking email you were sent to confirm the status of your shipment.
The following delivery times are estimated delivery timeframes after dispatch.
Please use them as a guide.
Estimated Working Days for Delivery
North QLD - 2 days
Sydney - 1 day
Central Coast NSW - 1 day
Canberra - 2 days
Melbourne - 2-3 days
Adelaide - 3 days
Hobart - 4 days
Perth, Darwin - up to 10 days
New Zealand - 3-5 days
Asia Pacific - 5-12 days
Europe - 5-12 days
USA, Canada, Middle East - 7-12 days
Rest of World - 1-2 weeks
Please ensure you provide an address (no PO Boxes) that will be attended on a weekday (use a work address if more suitable) or include “Authority to leave if unattended” in the Checkout Comments if you have a secure location the package can be left at. Please note responsibility for the package rests with you.
In high demand periods, such as sales or new releases, there may be a delay of up to 2 business days. We will keep you posted if any delays arise. Our warehouse dispatches on weekdays, except for public holidays.
What if I am not home when my order is delivered?
If the address is unattended upon delivery, a calling card will be left with the option to either:
+ Re-deliver to the same address on another day
+ Redirect to a new address
In addition, you will be offered the option to provide your "Authority to leave if unattended" for redelivery.
Do I have to pay international customs charges on my order?
*AMOR+GRACE is not responsible for any import fees, duties, taxes and other charges that may be incurred on international orders. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to. Payment of these is necessary to release your order from customs on arrival.
In order to ensure the earliest possible delivery of your order, please pay these charges in a timely manner if requested by our courier. To comply with Australian export regulations, we are required to declare the exact value of all product(s) ordered and to mark them as dutiable “merchandise”.
We are also prohibited by law from marking the order as a gift even if the order is placed with the intention of sending to a gift recipient. Since destination country rules and regulations vary, please contact your local customs office to gain further details on taxes, duties and customs regulations.
Have more shipping questions?