But ask again, we don't mind!
ORDERS + SHIPPING
Oops, I made a mistake. Can I change or cancel my order?
That's okay, we get it. Please contact us immediately at firstname.lastname@example.org
if you need to change or cancel your order. If your order has not been dispatched we will gladly assist with any changes or refund your purchase. No changes can be made for items that have been already been dispatched from our warehouse.
Can I track my order?
We aim to process and send your order soon after we receive it. You will receive a shipping confirmation and tracking email once your order has been dispatched from our warehouse.
How long will it take to receive my order?
We dispatch orders as quickly as possible and no longer than 48 hours after your order is confirmed. Orders are shipped from our warehouse in Brisbane, Australia.
Please see our estimated shipping times here.
Do you offer international shipping outside Australia?
We do! Please refer to our Shipping
page for details. Items are sent Delivery Duty Unpaid and any customs and duties are the responsibility of the customer.
Please refer to your country's customs office prior to purchasing to avoid unexpected charges.What exchange rates do you use?
Exchange rates quoted in our store are updated twice a day based on the rates at XE.com. Although rates are automatically scheduled to be updated, the updates might take place up to a couple of hours after their scheduled time. So please note that our exchange rates are only an estimate and final exchange rates are determined by your payment provider.
I have a query about my order, who do I contact?
You will receive a shipping confirmation and tracking email once your order has been dispatched from our warehouse.
RETURNS + EXCHANGES
Can I return an item from my order?
Yes absolutely! We know online shopping involves a bit of guess work. We try our best to provide you with as much information as possible. However, if you are not totally satisfied with your order we offer an exchange or refund - your choice.
Please refer to our Returns
page for details.
SIZING + FIT
Will I fit AMOR+GRACE styles post pregnancy?
Every Amor+Grace style has been designed, sampled and fitted on both pregnant and non pregnant models to ensure comfort and fit whether you're pregnant, feeding or not. So yes, our designs fit post pregnancy and some do cater for feeding as well.
Do you have an international size guide?
Yes, you can find it here
I am between sizes, which would fit me best?
We understand that pregnancy is a tricky time to know your exact clothing size. We provide as much information as possible to help you make the right decision.
Please refer to our fit guide
and particular attention to product descriptions for unique details about each style. You can also contact us at email@example.com if you have further queries and we can guide you on what size would fit best.
What payment options are available?
We offer payments using Mastercard, Visa, American Express and now Afterpay.
Do you offer payment plans?
By partnering with Afterpay, we have a 'buy now, pay later' payment option.
I am a retailer who would like to stock AMOR+GRACE
If your question has not been answered please email us at firstname.lastname@example.org
and we will endeavour to answer your query within 48 hours.